AOL's announcement today that it will cut 5,000 jobs, or a quarter of its workforce, underlines how much the online market has fundamentally changed. It's an open question whether AOL can adust to the new world.
Built on a paid subscription model, AOL must adjust to a world increasingly dominated by advertising-supported services such as Google and Yahoo. It lost a million subscribers in the second quarter, dropping to 17.7 million in the U.S.
This week, Time Warner confirmed the long-standing rumor that AOL will offer services such as email, safety and parental controls for free. AOL opened up its portal and content to all last year.
But Google, Yahoo, and Windows are already offering and upgrading their free services. Does the mass market really need another email client? AOL will need to effectively integrate AOL Mail and AOL Instant Messenger into its new portal to fully exploit the offerings.
AOL isn't dead by a longshot. Its online advertising revenue was strong in the second quarter, rising 40 percent to $449 million.
AOL Instant Messaging -- one of the world's leading IM clients -- is still the first thing millions of users see when they boot up. You can easily see how AOL might launch advertising-supported features like "IM this video to a friend", customized log-in pages and online identities.
Backed by Time Warner, AOL has the muscle to acquire more top-tier content, just as MSN acquired the rights to Arrested Development. Adding new cult content to AOL's in2TV and other services will create a compelling user experience that will bring users back frequently, especially if content is updated regularly.
But MSN, Google, Yahoo! and Fox's MySpace are old hands in the free space. It remains to be seen whether Time Warner's aggressive moves are too little, too late.
--Josh Martin and Michael Stroud
See CNET's AOL to cut 5,000 jobs